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Support agent basics

Grounded answers over docs and tickets with search APIs, Slack surfacing, and evaluation tooling.

Teams building customer-facing support agents6 resources2 readings

Suggested reading

  1. What is an LLM?
  2. What is an AI Agent?

Wiring order

  1. 01

    Tavily Search API

    APIs

    Search API optimized for LLM agents—aggregated, filtered results for grounding.

  2. 02

    LlamaIndex

    Tools

    Data frameworks for RAG, agents, and workflows over private documents and knowledge bases.

  3. 03

    Slack Web API

    APIs

    Post messages, manage channels, and react to events—typical surface for workplace agent networks.

  4. 04

    Composio

    Connectors

    Unified integration layer with 250+ toolkits for agents—auth, actions, and triggers across SaaS.

  5. 05

    Braintrust

    Tools

    Evals, datasets, and logging for iterating on agent behavior in production-like conditions.

  6. 06

    Building effective agents

    Guides

    Anthropic's guidance on when to use workflows vs agents, tool design, and evaluation.

Caveats

  • Never let the model invent policy—retrieve canonical answers.
  • Log traces and run evals on real ticket distributions.